ShenPoker Privacy Policy

Introduction

ShenPoker ("we", "us", "our", or "the Platform") operates the online gaming and sports betting website accessible at shenpoker.cam. This Privacy Policy (hereinafter "the Policy") describes how ShenPoker collects, uses, stores, processes, and discloses personal information obtained from individuals ("you", "the User", or "the Player") who access or use our Platform.

This Policy applies to all personal data collected through the ShenPoker website, mobile-optimised interface, customer support channels, and any other service or feature offered under the shenpoker.cam domain. It does not apply to third-party websites or services that may be linked to or referenced on our Platform.

ShenPoker is committed to protecting the privacy and security of our players' personal information. We process personal data in accordance with applicable data protection and privacy laws. By registering an account on ShenPoker, accessing our Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

Definitions

For the purposes of this Privacy Policy, the following definitions shall apply:

• "Personal Data" means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, or online identifier.
• "Processing" means any operation performed on personal data, including collection, recording, organisation, storage, alteration, retrieval, use, disclosure, or erasure.
• "Data Controller" means the entity that determines the purposes and means of processing personal data. For the purposes of this Policy, ShenPoker is the Data Controller of your personal data.
• "Data Processor" means a third party that processes personal data on behalf of the Data Controller under instructions from the Data Controller.
• "Consent" means any freely given, specific, informed, and unambiguous indication of the data subject's agreement to the processing of their personal data.
• "Cookies" means small text files placed on your device by a website when you visit it, used to store preferences, session information, and analytical data.
• "KYC" means Know Your Customer — the identity verification process ShenPoker conducts to comply with anti-money laundering obligations and to verify player age and identity.
• "Special Categories of Data" means sensitive personal data including health information, which ShenPoker may process in limited circumstances related to responsible gambling obligations.

Data Controller

ShenPoker acts as the Data Controller in respect of all personal data collected through the Platform. As Data Controller, ShenPoker is responsible for determining why and how your personal data is processed, and for ensuring that it is processed lawfully, fairly, and transparently.

For all privacy-related enquiries, including requests to exercise your data rights, you may contact our data protection point of contact at:

Data We Collect

ShenPoker collects personal data through several channels — directly from you when you register and use the Platform, automatically through your use of our services, and occasionally from third-party sources where permitted by law. The categories of data we collect are set out below.

How We Process Your Data

ShenPoker processes your personal data for the following purposes:

• Account Management: To create, maintain, verify, and manage your ShenPoker account, including processing login credentials and updating account details upon your request.
• Service Delivery: To enable you to place bets, play casino games, participate in promotions, and access all features of the Platform.
• Payment Processing: To process deposit and withdrawal transactions via your chosen payment method — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, or USDT TRC20 — and to maintain accurate financial records.
• Identity & Age Verification (KYC): To verify that you are who you claim to be and that you meet the minimum age requirement of 21 years, in compliance with our legal obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, unauthorised account access, and other illegal or prohibited activities.
• Responsible Gambling: To monitor gaming activity, enforce self-imposed limits and exclusions, and identify patterns that may indicate problem gambling behaviour requiring intervention.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance via live chat and email.
• Regulatory Compliance: To meet our obligations under applicable anti-money laundering, data protection, gaming regulation, and financial reporting laws.
• Marketing Communications: Where you have opted in, to send you promotional offers, bonus notifications, and platform updates. You may withdraw marketing consent at any time.
• Platform Improvement: To analyse usage patterns, conduct testing, and make data-informed improvements to the Platform's functionality and user experience.

Legal Basis for Processing

ShenPoker processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and ShenPoker — including account management, payment processing, and service delivery — is carried out on the basis that it is necessary for the performance of that contract.
• Legal Obligation: Processing required to comply with legal obligations — including KYC identity verification, anti-money laundering checks, and financial record retention — is carried out on the basis of legal compliance.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gambling monitoring, and analytical improvement of our services is carried out on the basis of ShenPoker's legitimate interests, provided those interests are not overridden by your fundamental rights.
• Consent: Where required — such as for direct marketing communications and the use of non-essential cookies — processing is carried out on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Cookies & Tracking Technologies

ShenPoker uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device when you visit shenpoker.cam. Some cookies are essential for the Platform to function correctly; others serve analytical or preference-related purposes.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of the Platform. Your initial visit to shenpoker.cam will prompt you to accept or manage your cookie preferences.

Data Sharing & Disclosure

ShenPoker does not sell or rent your personal data to third parties for commercial purposes. We may, however, share your data in the following limited and necessary circumstances:

• Payment Processors: We share financial data with our payment processing partners — including providers facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and bank transfer transactions — solely to the extent necessary to process your transactions. These processors are bound by data processing agreements and may only use your data for the purpose for which it was shared.
• Identity Verification Providers: We work with third-party KYC service providers to verify your identity documents. These providers receive only the data necessary to perform the verification and are contractually prohibited from using it for any other purpose.
• Game Content Providers: Certain technical data (such as session identifiers and bet values) may be shared with our licensed game studio partners to facilitate the delivery of gaming content. No directly identifiable personal data such as your full name or payment details is shared with game providers.
• Legal & Regulatory Authorities: We may disclose personal data to competent regulatory authorities, law enforcement agencies, financial intelligence units, or courts where required by applicable law or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect our rights, or comply with a legal obligation.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of ShenPoker's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

International Data Transfers

ShenPoker operates internationally, and your personal data may be transferred to, stored in, and processed in countries other than Malaysia. Where such transfers occur, ShenPoker ensures that appropriate safeguards are in place to protect your personal data, including the use of standard contractual clauses, data processing agreements with equivalent protections, or reliance on the adequacy of the recipient jurisdiction's data protection framework.

By using the ShenPoker Platform, you acknowledge that your personal data may be transferred internationally in accordance with the safeguards described in this Policy. If you have questions about the specific safeguards applicable to any particular international data transfer, please contact us at [email protected].

Data Retention

ShenPoker retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active Account Data: Personal data relating to your active ShenPoker account is retained throughout the period of your account's existence and for a reasonable period following account closure to enable dispute resolution.
• KYC & Identity Documents: Copies of identity verification documents are retained for the period prescribed by applicable anti-money laundering regulations, which typically requires a minimum retention period following the end of the business relationship.
• Transaction Records: Financial transaction records are retained for the minimum period required by applicable financial and gaming regulations. This is typically a period of five to seven years from the date of the transaction.
• Customer Support Records: Communications with our support team are retained for a period of up to three years to facilitate dispute resolution and quality assurance.
• Marketing Data: Where you have consented to marketing communications, your marketing preferences are retained until you withdraw consent. Marketing suppression lists (records of opt-outs) are retained indefinitely to prevent re-sending communications you have declined.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by ShenPoker. To exercise any of these rights, please contact us at [email protected] with "Data Rights Request" in the subject line. We will respond to all valid requests within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data ShenPoker holds about you, together with information about how it is being processed. This is commonly referred to as a Subject Access Request (SAR).
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may also update many account details directly within your ShenPoker account settings.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you may request the deletion of your personal data. This right is subject to exceptions where retention is required by law (for example, anti-money laundering record-keeping obligations may prevent full erasure of transaction records).
• Right to Restrict Processing: You may request that ShenPoker restricts the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested, or where processing is unlawful but you prefer restriction over deletion.
• Right to Data Portability: Where processing is based on your consent or on a contract with you and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to have it transmitted to another data controller.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on ShenPoker's legitimate interests. You also have an unconditional right to object to direct marketing processing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

Data Security

ShenPoker implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and ShenPoker's servers is encrypted in transit using 256-bit SSL encryption. You can verify this by the padlock symbol in your browser's address bar when visiting shenpoker.cam.
• Password Hashing: Your account password is never stored in plain text. Passwords are processed using industry-standard cryptographic hashing algorithms with salting before storage.
• Two-Factor Authentication (2FA): We strongly recommend enabling 2FA on your ShenPoker account as an additional layer of protection beyond your username and password.
• Access Controls: Access to personal data within ShenPoker's systems is restricted on a need-to-know basis. Staff with data access are subject to confidentiality obligations and undergo regular training on data handling requirements.
• Regular Security Audits: ShenPoker conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities in our systems.

While we take every reasonable precaution, no data transmission over the internet or electronic storage system is completely secure. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, ShenPoker will notify affected individuals in accordance with applicable legal obligations.

Children & Minors

The ShenPoker Platform is strictly intended for adults aged 21 years and above. ShenPoker does not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered on the Platform or provided us with personal data, please contact us immediately at [email protected] and we will take prompt action to close the relevant account and delete the associated personal data.

All accounts are subject to age verification as part of the KYC process. Where there is reasonable doubt about a player's age, ShenPoker reserves the right to suspend account access and withhold any funds until satisfactory proof of age is provided.

Third-Party Links & Services

The ShenPoker Platform may contain references to third-party services (such as payment method providers and game studios) whose privacy practices are governed by their own privacy policies, separate and independent from this Policy. ShenPoker is not responsible for the privacy practices, data handling procedures, or content of any third-party services or websites.

We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the ShenPoker Platform, including the privacy policies of your chosen payment provider (such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, or Public Bank) where applicable.

Policy Amendments

ShenPoker reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered players by email to the address associated with their account and/or by prominent notice on the Platform prior to the changes taking effect.

The date on which this Policy was most recently revised is clearly indicated at the top of this page. Your continued use of the ShenPoker Platform following the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree to the amended Policy, you should cease using the Platform and may request account closure.

We recommend reviewing this page periodically, particularly before making deposits or providing additional personal information, to ensure you are aware of the current data processing practices applicable to your account.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ShenPoker holds about you, please contact our privacy team using the details below. We are committed to handling all privacy enquiries promptly and professionally.

For urgent responsible gambling concerns — including requests for immediate self-exclusion — please contact our support team via live chat on the Platform for the fastest possible response, or email us marking your message as urgent. Additional responsible gambling resources are available on our Responsible Gambling page.